Brett Gonzalez
Posted on 12/20/2020
Charged ten pounds extra for delivery!?

This company has exasperated me. I chose a day for delivery of an item and was in the house all day on the chosen day. Apparently the item was delivered at nine in the morning whilst I was upstairs. There are three floors to my house and I can hear a sharp knock on the door from the third floor. I did not hear a thing. The delivery company was DPD and normally they put a card through the door to say that they have delivered but they failed to do this. I did not discover that the item had been delivered until much later in the day, when I was told that they had tried to deliver twice. Very odd as I was in all day.I then phoned the company to ask why they had not left a note through the door and they had no explanation.They then asked me to pay £10 as I had missed the delivery. I was furious about this as I had already paid for delivery. However, after a long discussion with a man who seemed very arrogant and dismissive and appeared to tell me that he apologised (but it did seem that he'd been trained to give an apology although I could tell by his voice that he did not really mean it) he insisted that he take money from me or I could cancel the order and he would pay me back for the item minus £10. I have never been treated like this by any company and wondered if I was calling a fraud line. I felt very stressed.I eventually paid him, under duress.However, the problem was not over. The company then gave me a new date for delivery which was today (Monday, 21st December). However, on last Saturday, while I was out, the company delivered the item and left a note through the door to say they had been!! Even though the agreed delivery date had been today, Monday. I was then able to track the delivery and the note said that it would deliver on the Sunday ..... never mind that I had an agreed delivery date for the Monday.I had my family staying with me and we had planned some Christmas shopping for Sunday. Of course, we then had to stay in to await delivery. I did feel our weekend had been very messed up by this delivery fiasco.On Monday morning, today, I was then rung by the same man I had spoken to who had obtained ten pounds out of me to say that he had seen that the item had been delivered and that if I had been out at the weekend then it wouldn't have mattered as they would come again today!! How, then, had they managed to attempt two deliveries over the weekend and prepared to try a third today without charging me another ten pounds?? When, in the first delivery attempt the previous week, they could only attempt deliver twice before charging me??I feel that I have been abused and affronted by this company and I would urge any people to think twice about using them.I hope by reading this email others will be prevented from the stress and angst that `I have been through. Avoid this company at all costs.

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